Refund & Cancellation Policy

Last updated: 28th July 2025

At Eka Dental Care, we believe in ethical and transparent care — and that extends to our billing and cancellation processes. Please review our refund and cancellation terms below.

Appointment Cancellations & Rescheduling

We understand that schedules can change. You may cancel or reschedule an appointment under the following terms:

  • Consultation Appointments:
    Cancellable or reschedulable free of charge up to 24 hours in advance.
  • Same-Day or Missed Appointments:
    Cancellations made less than 24 hours before or no-shows may not be eligible for a refund or reschedule, unless in case of emergencies.

Advance Payment & Treatment Bookings

If you’ve paid in advance for a treatment, your eligibility for refund depends on treatment stage:

  • Before Treatment Begins:
    You may request a refund or use the advance for any other Eka Dental Care service.
  • After Treatment Starts:
    Once a clinical procedure has begun (e.g. root canal, aligners, implant surgery), refunds are not applicable, except in rare cases of service failure or billing error.
  • Non-Refundable Services:
    • Diagnostic services (X-rays, scans)
    • Lab-based orders (crowns, dentures, aligners) once initiated
    • Consumables and sterilization materials used during the visit
  • Delayed Follow-Up by Patient:
    If a patient fails to return in a timely manner after measurements have been taken and the final product (e.g. dentures or implant crowns) has been received at the clinic, and later requests a refund after a prolonged delay (e.g., 1 month or more), no refund will be issued, as the service and material have already been prepared.

How to Request a Refund

To initiate a refund or cancellation, please:

  1. Call our clinic on 74493 74463 or email ops@ekadentalcare.com
  2. Share your appointment date, clinic location, patient name, and reason
  3. Allow 5–7 working days for internal review and processing

Refunds (if approved) will be issued to the original mode of payment.

Dispute Resolution

We aim to resolve all concerns fairly and quickly. In case of disagreement, please write to us at ops@ekadentalcare.com with subject: “Billing Dispute – [Your Name]”. Our operations team will respond within 3 business days.

Final Note

Eka Dental Care is committed to providing ethical, affordable, and transparent dental care. If you feel something wasn’t right, we genuinely want to hear from you.